Purchases and Refunds

This document outlines the commercial terms governing the purchase of Solidly, the operation of the evaluation trial, and the procedures for requesting refunds. This policy forms part of the Terms of Service and supplements the End User License Agreement.

1. Entities Responsible for Sales

For licenses purchased directly through solidly.dev, Stripe acts as the merchant of record. In this capacity, Stripe processes payment transactions, calculates and remits applicable sales taxes, value-added taxes, and goods and services taxes, issues customer receipts, and provides transaction support under its own terms of service. Credit card statements will reflect Stripe’s billing identifier, such as LINK.COM* SOLIDLY.

For licenses obtained through the Mac App Store, Apple acts as the seller of record for both evaluation periods and completed purchases. These transactions are conducted as in-app purchases subject to Apple Media Services terms and conditions.

In both distribution channels, Adversaria LLC grants the license to install and operate the Solidly software and provides product technical support.

2. Evaluation Through the Free Trial

Every new Solidly account is eligible for a 30-day evaluation trial that provides full access to all features of the application. The evaluation trial requires no payment information and does not charge the user. The trial terminates automatically at the conclusion of the 30-day period without converting into a paid purchase. The complete terms governing trial eligibility and device limits are set forth in the Terms of Service.

Customers are encouraged to utilize this evaluation period to verify file compatibility, performance, and workflow suitability on their hardware prior to purchasing a software license.

3. Refund Policy for Website Purchases

The terms in this section govern purchases completed on solidly.dev. Refund requests for transactions completed through the Mac App Store are administered exclusively by Apple, as detailed in Section 7.

Refund requests for direct website purchases are evaluated individually. To submit a request, write to support@getadversaria.com from the email address associated with the purchase, including the order details and the reason for the request.

Refunds under this section are granted at Adversaria’s discretion. Evaluations consider the elapsed time since purchase, the specific circumstances described, and whether technical support can resolve the underlying issue. Requests submitted substantially after the date of purchase or repeated requests for the same product may be declined.

Customers experiencing technical difficulties, such as an unsupported file format or unexpected software behavior, are invited to contact technical support so that the issue may be investigated and addressed.

Upon approval, refunds are processed through Stripe and credited to the original payment method, typically within five to ten business days depending on the policies of the issuing financial institution. The issuance of a refund terminates the associated software license, after which the application will cease to function on devices linked to the account.

4. Defective Software and Statutory Conformity

Nothing in this document limits or excludes statutory consumer rights applicable to digital content that is defective, fails to conform to its published description, or proves unfit for its intended purpose. Where a demonstrated defect cannot be remedied by technical updates, customers are entitled to a full refund in accordance with applicable consumer protection laws.

5. Statutory Right of Withdrawal in the EU, EEA, and UK

Consumers residing in the European Union, the European Economic Area, and the United Kingdom generally retain a statutory right to cancel an online purchase within 14 days without providing a reason. Under applicable consumer law, this right of withdrawal terminates upon the commencement of digital content delivery if the consumer provided prior express consent and acknowledged the resulting loss of the cancellation right.

Because checkout on solidly.dev does not solicit that specific waiver, consumers in these jurisdictions may withdraw from their purchase within 14 days of the transaction date. To exercise this right, send a written notice of cancellation to support@getadversaria.com from the email address used during purchase. Upon receipt of valid notice, Adversaria will issue a complete refund, and the corresponding software license will terminate.

Statutory remedies for non-conforming digital content operate independently of the 14-day withdrawal period. For purchases completed through the Mac App Store, Apple’s terms govern withdrawal rights.

6. Other Statutory Consumer Protections

Consumers in Australia are protected by statutory guarantees that cannot be excluded under the Australian Consumer Law, including remedies for a major failure. Consumers in other jurisdictions retain all mandatory rights provided under their respective local laws. Where local law mandates greater protections than those articulated in this document, local law prevails.

7. Mac App Store Purchases

Refund determinations for purchases made through the Mac App Store are governed exclusively by Apple’s policies. Adversaria does not have the technical or administrative authority to issue or deny refunds for App Store transactions. Customers must submit refund requests directly to Apple at reportaproblem.apple.com. Apple issues official receipts for these transactions within the customer’s Apple Account purchase history.

8. Billing Inquiries and Chargebacks

Customers with questions concerning a billing entry or transaction amount are requested to contact Adversaria directly prior to initiating a payment dispute with their card issuer. Billing entries often appear under the LINK.COM* SOLIDLYdescriptor referenced in Section 1. Our support team can resolve billing inquiries directly, avoiding the prolonged investigation periods associated with formal banking disputes. Contacting support does not waive or limit a customer’s legal right to dispute a charge with their financial institution.

9. Receipts and Invoicing

Payment receipts for direct purchases are issued and transmitted by email directly by Stripe in its role as merchant of record. Customers can also access receipts through the account billing settings at app.solidly.dev. Because Stripe serves as the seller of record for tax purposes, Adversaria does not issue separate VAT or sales tax invoices.

10. Contact Information

Adversaria LLC · 30 N Gould St, Ste N, Sheridan, WY 82801 · support@getadversaria.com